Sales & CRM

The four cloud skills that are key for the channel’s future

16 Oct, 2019
Zach Cooper Esther Kezia Thorpe Grace Halverson

What you need to learn to ensure a smooth transition to a cloud model

10 key takeaways from Ingram Micro's UK Cloud Summit

21 Jun, 2019
Virtual Clouds

Channel continues to be key to enterprise digital transformation

Salesforce Essentials review: Stripped-back CRM wins on functionality

11 Jun, 2019
K.G. Orphanides

The SMB edition of one of the world's most popular sales tools dials down both cost and complexity


Salesforce launches blockchain platform for CRM

31 May, 2019
Keumars Afifi-Sabet

Low-code tool will give customers the ability to build networks and share datasets with partners


Salesforce sued over dealings with sex trafficking site

28 Mar, 2019
Connor Jones

50 plaintiffs claim the CRM specialist helped grow the now defunct criminal website

Best retail apps

9 Jan, 2019
Aaron Lee Clare Hopping

We round up the best smartphone, tablet and desktop apps for retailers looking to make the most of cloud

Alibaba mascot by tube station

Alibaba opens data centre in London

22 Oct, 2018
Bobby Hellard

Asian cloud computing giant has expanded its European footprint as it targets the financial sector

Google buys AI chatbot startup Onward

4 Oct, 2018
Clare Hopping

Onward's chatbot offers personalised responses to customer enquiries as well as product recommendations

Hand with cloud floating above, money in different currencies raining from it

Businesses can now sell products through Amazon Pay

28 Sep, 2018
Clare Hopping

Amazon Pay for Alexa Skills makes it easier for customers to buy products and services

Customer 360 on screen at Dreamforce 2018 event

Salesforce takes wraps off Customer 360 insight

25 Sep, 2018
Maggie Holland

New offering, which is part of the Customer Success platform, aims to provide holistic view of customer interactions

What to expect at Dreamforce 2018

25 Sep, 2018
Maggie Holland

This week plays host to Salesforce's annual conference, but what can we expect to see and hear from the cloud giant?

HubSpot helps fast-growing businesses

HubSpot takes on fast-growing enterprises with platform boost

7 Sep, 2018
Clare Hopping

New integrations with Slack, machine learning and Goals reporting have been revealed

Marks and Spencer

Marks and Spencer selects Twilio chatbot over human customer service call centre operatives

Case Studies
20 Aug, 2018
Clare Hopping

The automated call routing solution has replaced the retail giant's legacy switchboard

A look at Duplex, Google's creepy AI chatbot

9 Aug, 2018
David Crookes

Google can now use artificial intelligence to make phone calls on your behalf, but is it clever or alarming?

Three things we learned from SAP's latest cloud growth figures

23 Jul, 2018
Joe Curtis

SAP hails financial success, but there are challenges ahead

G-Cloud 10 arrives with 3,500 suppliers

3 Jul, 2018
Joe Curtis

The framework's latest iteration adds 649 new vendors

Questions you still need to ask SAP about indirect access

18 Jun, 2018
Joe Curtis

SAP believes it has solved customers' concerns around indirect access, but some unanswered questions remain

Google App Maker gives end users a low-code way to automate tasks

15 Jun, 2018
Joe Curtis

LoB users can build their own apps to fill holes missed by traditional CRM and HCM

Why GDPR creates a "vicious circle" for marketers

14 Jun, 2018
Rene Millman

Customers will control the forthcoming trust economy, predict Aprimo

London Thames

Salesforce plans to pump £1.9 billion into UK initiatives

13 Jun, 2018
Dale Walker

Five-year investment will include a second UK data centre