Managing videoconferencing in the cloud

James Stirling News
1 Mar, 2012

ScienceLogic has added videoconferencing support to its IT ops and cloud management software

The company said that the new capabilities of its eponymous management platform would make it easier to build multi-vendor videoconferencing networks and deploy managed video services. The video support builds on ScienceLogic's ability to monitor the whole IT infrastructure, and enables it to provide a comprehensive view of videoconference service quality, the company claimed.

Video collaboration technology has gone mainstream, and as our enterprise and service provider customers can attest, video is an essential communications tool in today’s workplace," said Richard Chart, ScienceLogic's executive VP of product management. "However, video conferencing technology brings with it a unique set of challenges that, if not addressed, can devalue a video deployment."

The software gives IT admins access to video asset and inventory management, health and availability statistics, call detail records, and customisable reporting and dashboards. In addition, ScienceLogic provides visibility into video calls as they occur, plus historical analyses to help organisations diagnose problems and optimise performance.

ScienceLogic added that its software already supported multi-tenancy, and this could now be used to create managed video services. For example, each customer could have a branded portal to monitor the status and performance of their videoconferencing and telepresence systems.

Kevin Detsch, VP of business development at ePlus, a US technology reseller and managed service provider, said that this could help companies such as his to deliver better-integrated collaboration services. "With ScienceLogic’s video management capabilities, it will be easy for us to create and provide managed video services for our customers from the same management console we currently use," he said.

ScienceLogic said that the new features would be free to existing customers who are using the latest generation of its software. New users would pay its standard license or subscription costs, with a ScienceLogic license being $150 per device.

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