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What you need to learn to ensure a smooth transition to a cloud model
Channel continues to be key to enterprise digital transformation
The SMB edition of one of the world's most popular sales tools dials down both cost and complexity
Low-code tool will give customers the ability to build networks and share datasets with partners
50 plaintiffs claim the CRM specialist helped grow the now defunct criminal website Backpage.com
We round up the best smartphone, tablet and desktop apps for retailers looking to make the most of cloud
Asian cloud computing giant has expanded its European footprint as it targets the financial sector
Onward's chatbot offers personalised responses to customer enquiries as well as product recommendations
Amazon Pay for Alexa Skills makes it easier for customers to buy products and services
New offering, which is part of the Customer Success platform, aims to provide holistic view of customer interactions
This week plays host to Salesforce's annual conference, but what can we expect to see and hear from the cloud giant?
New integrations with Slack, machine learning and Goals reporting have been revealed
The automated call routing solution has replaced the retail giant's legacy switchboard
Google can now use artificial intelligence to make phone calls on your behalf, but is it clever or alarming?
SAP hails financial success, but there are challenges ahead
The framework's latest iteration adds 649 new vendors
SAP believes it has solved customers' concerns around indirect access, but some unanswered questions remain
LoB users can build their own apps to fill holes missed by traditional CRM and HCM
Customers will control the forthcoming trust economy, predict Aprimo
Five-year investment will include a second UK data centre
