Sales & CRM

Making the case for screenless content

In-depth
30 Apr, 2020
David Howell

From podcasts to audiobooks and spoken content, your business needs an audio strategy

What’s next for e-commerce?

In-depth
24 Mar, 2020
David Howell

Social media, mobile, e-payments, virtual sales forces, niche businesses and analytics are all converging to change how we shop

Salesforce cloud logo

Salesforce co-chief Keith Block steps down

News
26 Feb, 2020
Keumars Afifi-Sabet

No official reason has been given, although Block will stay on as an advisor with Salesforce for another year

The Dynamics 365 app used on a smartphone

Microsoft touts ‘enhanced AI’ features for Dynamics 365

News
21 Feb, 2020
Keumars Afifi-Sabet

Additional capabilities among 400 new and updated features that make up extensive 2020 release

The four cloud skills that are key for the channel’s future

Advice
16 Oct, 2019
Zach Cooper Esther Kezia Thorpe Grace Halverson

What you need to learn to ensure a smooth transition to a cloud model

10 key takeaways from Ingram Micro's UK Cloud Summit

Sponsored
21 Jun, 2019
Virtual Clouds

Channel continues to be key to enterprise digital transformation

Salesforce Essentials review: Stripped-back CRM wins on functionality

Reviews
11 Jun, 2019
K.G. Orphanides

The SMB edition of one of the world's most popular sales tools dials down both cost and complexity

Blockchain

Salesforce launches blockchain platform for CRM

News
31 May, 2019
Keumars Afifi-Sabet

Low-code tool will give customers the ability to build networks and share datasets with partners

Salesforce

Salesforce sued over dealings with sex trafficking site

News
28 Mar, 2019
Connor Jones

50 plaintiffs claim the CRM specialist helped grow the now defunct criminal website Backpage.com

Best retail apps

Best
9 Jan, 2019
Aaron Lee Clare Hopping

We round up the best smartphone, tablet and desktop apps for retailers looking to make the most of cloud

Alibaba mascot by tube station

Alibaba opens data centre in London

News
22 Oct, 2018
Bobby Hellard

Asian cloud computing giant has expanded its European footprint as it targets the financial sector

Google buys AI chatbot startup Onward

News
4 Oct, 2018
Clare Hopping

Onward's chatbot offers personalised responses to customer enquiries as well as product recommendations

Hand with cloud floating above, money in different currencies raining from it

Businesses can now sell products through Amazon Pay

News
28 Sep, 2018
Clare Hopping

Amazon Pay for Alexa Skills makes it easier for customers to buy products and services

Customer 360 on screen at Dreamforce 2018 event

Salesforce takes wraps off Customer 360 insight

News
25 Sep, 2018
Maggie Holland

New offering, which is part of the Customer Success platform, aims to provide holistic view of customer interactions

What to expect at Dreamforce 2018

In-depth
25 Sep, 2018
Maggie Holland

This week plays host to Salesforce's annual conference, but what can we expect to see and hear from the cloud giant?

HubSpot helps fast-growing businesses

HubSpot takes on fast-growing enterprises with platform boost

News
7 Sep, 2018
Clare Hopping

New integrations with Slack, machine learning and Goals reporting have been revealed

Marks and Spencer

Marks and Spencer selects Twilio chatbot over human customer service call centre operatives

Case Studies
20 Aug, 2018
Clare Hopping

The automated call routing solution has replaced the retail giant's legacy switchboard

A look at Duplex, Google's creepy AI chatbot

In-depth
9 Aug, 2018
David Crookes

Google can now use artificial intelligence to make phone calls on your behalf, but is it clever or alarming?

Three things we learned from SAP's latest cloud growth figures

Analysis
23 Jul, 2018
Joe Curtis

SAP hails financial success, but there are challenges ahead

G-Cloud 10 arrives with 3,500 suppliers

News
3 Jul, 2018
Joe Curtis

The framework's latest iteration adds 649 new vendors